Website and care terms
The signed quotation and client agreement set the contract. Ask a Scottish solicitor to review the final agreement before taking client work.
1. Scope
The quotation lists the pages, features, revision allowance, Premium scope where applicable, care plan, third-party services and exclusions. We agree and price extra work before starting it.
2. Build payment
You pay 50% of the build price before work starts. You pay the balance and agreed extras before launch, domain connection or final handover.
3. Essential and Premium
Essential provides a complete professional website with the same design, imagery, video, light-animation, accessibility, mobile and technical-quality baseline as Premium. Premium starts from £849 and covers a more involved customer journey, additional content, custom functionality or suitable established third-party integrations. Its exact scope and price are agreed individually; it is not fixed-price or unlimited.
4. Care plans
Essential Care costs £19 per month and includes managed hosting, DNS, SSL/TLS, monitoring, maintenance, deploy/rollback support, fault investigation and one minor content-update request. Premium Care costs £39 per month and adds up to three minor requests plus routine checking and light maintenance of one agreed active external integration. Both are rolling, paid monthly in advance and cancellable at any time. Domain renewal is separate, allowances do not roll over and work outside scope is quoted separately. Premium Care is required only where the Studio routinely maintains an agreed active integration.
5. Domain
The build price covers a standard first-year domain. I confirm any extra cost before purchase. I register the client using the correct business or proprietor details. We agree the renewal payment before the renewal date.
6. Business email
Business email is an optional monthly add-on. The working estimate is about £6 per mailbox, but the supplier sets the price. I can pass on a supplier price change after giving notice. Email migration requires a separate quotation.
7. Enquiry, booking and order journeys
Where the agreed website prepares a message or request, the client remains responsible for monitoring it, responding to the customer and accepting or refusing any booking or order. The quotation describes the exact customer journey and its limits.
8. Third-party services
Where appropriate, a Premium website may link to or integrate with a suitable established external provider. The provider controls its availability, compatibility, features, payment methods, subscriptions, commissions, processing fees, devices and data access. Supplier charges and complex integration or migration work are not included automatically and are listed separately where applicable. Clyde Valley Web Studio does not process customer funds or replace the client's point-of-sale system.
9. Client responsibilities
The client supplies and approves the business details, prices, menus, services, hours, images, claims, policies, allergen information and operating procedures. The client must monitor and fulfil orders, bookings and enquiries.
10. Ownership and reuse
After full payment, the client receives the rights listed in the agreement for the client-specific website and supplied content. Clyde Valley Web Studio keeps its reusable templates, methods and general-purpose code. The client keeps its business data and domain-registration rights.
11. Handover and cancellation
After the client pays all invoices, I can provide the standard handover described in the agreement. A move to another registrar, host, email provider or platform may require a separate quotation.
12. Search, availability and liability
Clyde Valley Web Studio does not guarantee a search ranking, indexing date, uninterrupted service, sales result or third-party outcome. The signed agreement sets the liability limits and exclusions.
13. Governing law
Scots law governs the contract unless the agreement says otherwise. The Scottish courts have jurisdiction.